Patients, Clients, or Customers?

by Tim Brunson PhD
Rarely does a month pass by without me hearing some wizened authority admonishing an audience to refrain from using the word "patients" to describe the people they serve. These cautionary statements have sufficient legal and ethical overtones to scare those present into submission. However, is this really accurate? Is it in the best interests of the public? Have the phobic adherents to self-styled political correctness deviated sufficiently from the realm of linguistic truthfulness to effectively demean the people they serve?